Resume

Benjamin Horton
Student at FSCJ
Jax, FL 32202
horton@benjamin.business

Having years of experience being in various leadership roles, I’ve learned how to successfully manage teams of people with diverse backgrounds and aptitudes to implement and achieve any set number of objectives. With the last 7 years spent on creating the best customer and employee experience; the past 3 have been spent on helping identify and resolve technical issues. Attending school full-time to obtain an Associates to broaden my knowledge.

Work Experience

Cable & Harnessing Associate Senior
Lockheed Martin | 2019-2021

Assembling various hardware in a production environment utilizing J-STD and IPC Class 3 guidelines for Cable Harnessing and soldering. Working with engineers to clarify and improve processes to ensure deliverability of goods to the customer within a reasonable time-frame with no degradation in quality.

Department Manager
Walmart Inc. | 2015-2019

Kept track of inventory, employee performance, department metrics, and overall customer satisfaction. Created and implemented gameplans to achieve set targets determined in conjunction with leadership. Addressed and resolved any customer complaint within an appropriate time-frame. Being involved in onboarding of new hires and training on best practices.

BSR Clerk
Grand Geneva Resort & Spa | 2014-2014

Working independently with minimal instructions from supervision. In charge of inventory and distributing alcohol throughout the resort’s premise. Work with shipping and receiving to ensure accuracy of orders.

Shift Supervisor
KFC | 2012-2014

Oversaw the operation of the restaurant in partnership with the Restaurant Manager. Involved with employee scheduling to best minimize expenses whilst maximizing customer experience. Kept track of finance logs and inventory via spreadsheets, ensuring to maintain and not exceed daily budgets.

Education

Associate of Science in Advanced Manufacturing Engineering Technology
Florida State College at Jacksonville
2021-2023

General Education Development (GED)
College of Central Florida
2021

Certifications

Lean Six Sigma White Belt
The Council for Six Sigma Certification (CSSC)
2021

Google IT Support Professional Specialization
Grow with Google
2019