Student at FSCJ
Jax, FL 32202
Having years of experience being in various leadership roles, I’ve learned how to successfully manage teams of people with diverse backgrounds and aptitudes to implement and achieve any set number of objectives. With the last 7 years spent on creating the best customer and employee experience; the past 3 have been spent on helping identify and resolve technical issues. Attending school full-time to obtain an Associates to broaden my knowledge.
Cable & Harnessing Associate Senior
Lockheed Martin | 2019-2021
Assembling various hardware in a production environment utilizing J-STD and IPC Class 3 guidelines for Cable Harnessing and soldering. Working with engineers to clarify and improve processes to ensure deliverability of goods to the customer within a reasonable time-frame with no degradation in quality.
Walmart Inc. | 2015-2019
Kept track of inventory, employee performance, department metrics, and overall customer satisfaction. Created and implemented gameplans to achieve set targets determined in conjunction with leadership. Addressed and resolved any customer complaint within an appropriate time-frame. Being involved in onboarding of new hires and training on best practices.
Grand Geneva Resort & Spa | 2014-2014
Working independently with minimal instructions from supervision. In charge of inventory and distributing alcohol throughout the resort’s premise. Work with shipping and receiving to ensure accuracy of orders.
KFC | 2012-2014
Oversaw the operation of the restaurant in partnership with the Restaurant Manager. Involved with employee scheduling to best minimize expenses whilst maximizing customer experience. Kept track of finance logs and inventory via spreadsheets, ensuring to maintain and not exceed daily budgets.
Associate of Science in Computer Information Technology
Florida State College at Jacksonville
General Education Development (GED)
College of Central Florida
Lean Six Sigma White Belt
The Council for Six Sigma Certification (CSSC)
Google IT Support Professional Specialization
Grow with Google