Benjamin Horton
Student at FSCJ
Jax, FL 32202

Having years of experience in various leadership roles, I worked in conjunction with other leadership to create and implement gameplans to achieve set targets. With the last 7 years spent on creating the best customer and employee experience; the past 3 have been spent on helping identify and resolve technical issues. Attending school full-time to obtain both an Associates and Bachelors to broaden my knowledge.

Work Experience

BCTE Student Assistant
Florida State College at Jacksonville | 2021-Current

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Cable & Harnessing Associate Senior
Lockheed Martin | 2019-2021

Assembling various hardware in a production environment utilizing J-STD and IPC Class 3 guidelines for Cable Harnessing and soldering. Working with engineers to clarify and improve processes to ensure deliverability of goods to the customer within a reasonable time-frame with no degradation in quality.

Department Manager
Walmart Inc. | 2015-2019

Kept track of inventory, employee performance, department metrics, and overall customer satisfaction. Created and implemented gameplans to achieve set targets determined in conjunction with leadership. Addressed and resolved any customer complaint within an appropriate time-frame. Being involved in onboarding of new hires and training on best practices.

BSR Clerk
Grand Geneva Resort & Spa | 2014-2014

Working independently with minimal instructions from supervision. In charge of inventory and distributing alcohol throughout the resort’s premise. Work with shipping and receiving to ensure accuracy of orders.

Shift Supervisor
KFC | 2012-2014

Oversaw the operation of the restaurant in partnership with the Restaurant Manager. Involved with employee scheduling to best minimize expenses whilst maximizing customer experience. Kept track of finance logs and inventory via spreadsheets, ensuring to maintain and not exceed daily budgets.


Associate of Science in Computer Information Technology
Florida State College at Jacksonville

General Education Development (GED)
College of Central Florida


Lean Six Sigma White Belt
The Council for Six Sigma Certification (CSSC)

Google IT Support Professional Specialization
Grow with Google